Privacy Policy
Last updated: January 2026
Introduction
Portal ETA UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UK ETA assistance services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, date of birth, nationality)
- Passport details and travel document information
- Contact information (email address, phone number)
- Payment information (processed securely through third-party providers)
- Travel plans and itinerary details
- Communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Process and assist with your UK ETA application
- Communicate with you about your application status
- Provide customer support and respond to inquiries
- Process payments and prevent fraud
- Improve our services and user experience
- Send you important service-related communications
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent or at your direction
- To comply with legal obligations
- With service providers who assist in our operations (under strict confidentiality)
- To protect our rights, privacy, safety, or property
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL technology, and we regularly review our security practices.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Application data is typically retained for 2 years after the last interaction with our service.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Request portability of your data
- Withdraw consent at any time
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: