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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Last updated: January 2026

Our Commitment

At Portal ETA UK, we are committed to customer satisfaction. We offer a fair and transparent refund policy to ensure you feel confident using our services.

Eligible for Refund

Application rejected due to our error or omission
Service not rendered as described
Duplicate payment made in error
Request made within 24 hours of payment (before processing begins)
Technical issues preventing service delivery

Not Eligible for Refund

Application rejected due to inaccurate information provided by you
Application rejected by UK authorities for eligibility reasons
Change of travel plans after application submission
Failure to respond to requests for additional information
Request made after ETA has been approved

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at [email protected] with your application reference number
  2. Provide a clear explanation of why you are requesting a refund
  3. Include any supporting documentation if applicable
  4. Allow up to 5 business days for us to review your request

Refund Processing

Approved refunds will be processed within 5-10 business days and credited to the original payment method. Please note that your bank may take additional time to reflect the refund in your account.

Partial Refunds

In some cases, we may offer a partial refund if significant work has already been completed on your application. The amount will be determined on a case-by-case basis.

Government Fees

Please note that the UK Government's official ETA fee (currently £10) is separate from our service fee and is non-refundable once paid to the government. We have no control over government fee refunds.

Contact Us

If you have questions about our refund policy, please contact us:

Refund Department

Email: [email protected]

Phone: +1 800-484-3280