Terms of Service
Last updated: January 2026
1. Acceptance of Terms
By accessing or using Portal ETA UK's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
We provide the following assistance services:
- Guidance on UK ETA eligibility requirements
- Application form review and error-checking
- Document preparation assistance
- Customer support throughout the application process
- Application status tracking and updates
3. Service Fees
Our service fee covers our assistance services only. This fee is separate from the UK Government's official ETA fee, which is payable during the official application process.
All fees are clearly displayed before payment and are charged in GBP (British Pounds).
4. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information
- Promptly respond to requests for additional information
- Not use our services for any unlawful purpose
- Not misrepresent your identity or travel intentions
- Acknowledge that we cannot guarantee ETA approval
5. No Guarantee of Approval
We do not and cannot guarantee that any ETA application will be approved. The decision to approve or deny an ETA rests solely with the UK Government authorities. Our role is to assist with the application process and minimize the risk of errors that could lead to rejection.
6. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Portal ETA UK and is protected by copyright and other intellectual property laws.
7. Limitation of Liability
Portal ETA UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid for our services.
8. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of any modified terms.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For questions about these Terms of Service, please contact us at: